VoIP Terminology

Before you consider the costs and benefits associated with VoIP systems, you’ll need to verify the capacity of your office to support such a system. Usually, all you need is a fast internet connection capable of handling the added traffic that phone calls and faxes will create. VoIP providers can verify that your office is equipped for the system. It will be beneficial to familiarize yourself with some industry terms before speaking with a provider. Your ability to communicate intelligently with providers will help ensure you

• Asymmetric Digital Subscriber Lines (ADSL) - An internet connection that transmits information (your voice) using copper wire twisted cables. This connection type is faster than a DSL connection.
• Analog (Analogue) - A term used to describe a traditional phone system. Analog systems work by converting sound into electrical vibrations, that are then reproduced on the other end of the line.
• Analog Telephone Adapter (ATA) - A device that converts traditional phone into a VoIP phone without necessitating the purchase of extra headsets or terminals.
• Bandwidth - Measured in bits per second, the speed at which information travels using a specific type of connection like DSL.
• Broadband - A type of internet connection that transmits information at a rate if 100 kbps or higher.
• Data Packet - In VoIP context, the basic unit that voice or sound data is broken down into before being transmitted over a VoIP phone.
• Digital Subscriber Line (DSL) - This type of broadband internet connection uses copper telephone wire to send information. This type of connection is faster than dial-up.
• Internet Service Provider (ISP) - Any company that provides internet service.
• Public Switched Telephone Network (PTSN) - A landline or traditional phone system where calls have a geographic origin.
• Router - A device used to connect to the internet.